If you need to change something, please contact us as soon as possible. We’ll always do our best to help, but once your order has been packed or dispatched we may not be able to make changes.

We make our cordials in small batches using real fruit and seasonal ingredients. Occasionally a flavour may be unavailable while we wait for the right fruit or prepare the next batch. As soon as it is ready, it will return to the website.

We work with British growers wherever we can, choosing fruit and flowers for their flavour, quality and provenance. Some ingredients cannot be grown commercially in the UK, so where necessary we source them carefully from further afield.

Our cordials are pasteurised and have an unopened shelf life of up to three years. You’ll find the best-before date and storage information on each bottle.

We make our cordials in small batches using real fruit, flowers and carefully balanced ingredients. The fruit is pressed and prepared by hand before being blended, bottled and pasteurised. We don’t use concentrates, artificial flavourings, colourings or preservatives.

Yes. Sugar is an important part of a traditional cordial: it balances the natural acidity of the fruit, carries flavour and helps create the concentration that allows the cordial to be diluted with water. Our cordials are designed to be enjoyed diluted, typically at around 1 part cordial to 10 parts water.

Yes, we can ship Norfolk Cordial overseas. Delivery costs vary depending on the destination and will be calculated based on the location and size of the order. If you have any questions about international delivery, please contact us and we’ll be happy to help.

We aim to dispatch orders as quickly as possible. UK orders are sent using Royal Mail Tracked 48, which usually takes around 2–3 working days from dispatch. Tracking information will be provided once your order is on its way.

If you need to return an unopened item, please contact us first. Returns are at the customer’s expense and refunds will be processed once the goods have been received back in good condition. Original delivery charges are non-refundable.